Customer Support Hero

Job Reference

Position Type

Application Closing Date
10th December 2018

Since 2005, Healthcare Logistics Ltd. has been involved in projects that bring together various international IT players, for the implementation and integration of systems. Healthcare Logistics Ltd. is one of the leading local IT organisations offering project management, implementation and support services. Whilst Healthcare Logistics Ltd. originally offered its services within the healthcare sector, and still is a leading provider in this sphere, it has today evolved to offer its services to other business sectors.

Healthcare Logistics Ltd. is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other protected status.

Duties and Responsibilities

The selected candidate/s will be primarily responsible for:

  • The provision of helpdesk support to diagnose and resolve incidents;
  • The logging, resolution and escalation of reported incidents to meet the prescribed service levels in accordance with defined operational processes;
  • The documentation of internal procedures relating to day to day operational IT;
  • The provision of solution support to guarantee the smooth running of the company’s as well as the client’s application systems;
  • The compilation of reports to be presented to the IT Support Manager.


The selected candidate must:

  • Be in possession of a recognised qualification in ICT (Minimum: MQF Level 5) or a recognised comparable qualification;
  • Have a minimum of two (2) years’ experience in providing IT support (Hardware & Software);
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Possess good knowledge in SQL-based technology;
  • Have excellent troubleshooting skills;
  • Be eager to learn and pick up new technologies easily;
  • Be able to communicate fluently in both English and Maltese languages.

Bonus Skills/Certifications

In addition to the above one or more of the following skills/certifications will give you a better chance of landing the job:

  • Basic Understanding of health IT solution interfacing, particularly the HL7 protocol;
  • ITIL Foundation V3;
  • Good knowledge of network administration;
  • Good knowledge in scripting / software development;
  • Experience in server OS management;
  • Familiarity with web based Content Management System;
  • Ability to use Image manipulating software.
Interested candidates may apply for this position by sending their CV along with a covering letter and a scanned copy of the qualification certificates to, by not later than the indicated application closing date. Candidates should indicate the call reference CSH-18-001 within the email Subject.