Application Support Hero

Job Reference

Position Type

Application Closing Date
10th December 2018

Since 2005, Healthcare Logistics Ltd. has been involved in projects that bring together various international IT players, for the implementation and integration of systems. Healthcare Logistics Ltd. is one of the leading local IT organisations offering project management, implementation and support services. Whilst Healthcare Logistics Ltd. originally offered its services within the healthcare sector, and still is a leading provider in this sphere, it has today evolved to offer its services to other business sectors.

Healthcare Logistics Ltd. is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other protected status.

Duties and Responsibilities

The selected candidate/s will be primarily responsible for:

  • The provision of helpdesk support to diagnose and resolve incidents;
  • The liaison with solution partners to ensure that the client’s requirements are met;
  • The management of service activities to ensure agreed service levels are met;
  • The proactively escalation of specific issues to management to ascertain the well-being of our relationship with clients and partners;
  • The delivery of solution training and hand-holding when required;
  • The development of training material and user guides for use by customers;
  • One-to-one coaching and hand-holding sessions with clients to strengthen and facilitate the learning experience.


The selected candidate must:

  • Be in possession of a recognised qualification in ICT (Minimum: MQF Level 5) or a recognised comparable qualification;
  • Have a minimum of two (2) years experience in providing IT application related support and/or training ;
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Be able to use IT Office automation tools;
  • Be eager to learn, pick up new technologies easily;
  • Be able to communicate fluently in both English and Maltese languages;
  • Have a valid license and own transportation.

Bonus Skills/Certifications

In addition to the above one or more of the following skills/certifications will give you a better chance of landing the job:

  • Familiarity with ticketing solutions;
  • Familiarity with SQL concepts;
  • Familiarity with web based Content Management System.

Interested candidates may apply for this position by sending their CV along with a covering letter and a scanned copy of the qualification certificates to, by not later than the indicated application closing date. Candidates should indicate the call reference ASH-18-001 within the email Subject.