Junior Customer Support Hero

Job Reference

Position Type

Application Closing Date
10th December 2018

Since 2005, Healthcare Logistics Ltd. has been involved in projects that bring together various international IT players, for the implementation and integration of systems. Healthcare Logistics Ltd. is one of the leading local IT organisations offering project management, implementation and support services. Whilst Healthcare Logistics Ltd. originally offered its services within the healthcare sector, and still is a leading provider in this sphere, it has today evolved to offer its services to other business sectors.

Healthcare Logistics Ltd. is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other protected status.

Duties and Responsibilities

The selected candidate/s will be primarily responsible for:

  • The provision of helpdesk support to diagnose and resolve incidents.
  • The logging, resolution and escalation of reported incidents to meet the prescribed service levels in accordance with defined operational processes.
  • The provision of handholding and support to internal and external personnel.
  • The documentation of internal procedures relating to day to day operational IT.


The selected candidate must:

  • Be In possession of a recognised qualification in ICT (Minimum: MQF Level 4) or a recognised comparable qualification;
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Be able to use IT Office automation tools;
  • Be eager to learn, pick up new technologies easily;
  • Be able to communicate fluently in both English and Maltese languages.

Bonus Skills/Certifications

In addition to the above one or more of the following skills/certifications will give you a better chance of landing the job:

  • Familiarity with ticketing solutions
  • Familiarity with SQL concepts
  • Familiarity with web based Content Management System

Interested candidates may apply for this position by sending their CV along with a covering letter and a scanned copy of the qualification certificates to careers@hllmalta.com, by not later than the indicated application closing date. Candidates should indicate the call reference JSH-18-002 within the email Subject.