IT Support Team Lead

Job Reference
Position Type
Application Closing Date
13th December 2019

Since 2005, Healthcare Logistics Ltd. has been involved in projects that bring together various international IT players, for the implementation and integration of systems. Healthcare Logistics Ltd. is one of the leading local IT organisations offering project management, implementation and support services. Whilst Healthcare Logistics Ltd. originally offered its services within the healthcare sector, and still is a leading provider in this sphere, it has today evolved to offer its services to other business sectors.

Healthcare Logistics Ltd. is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other protected status.

Duties and Responsibilities

The selected candidate/s will be primarily responsible for:

  • The provision of helpdesk support to diagnose and resolve incidents;
  • The supervision of a small team of support personnel;
  • The management of service activities to ensure agreed service levels are met;
  • The delivery of solution training and hand-holding when required;
  • The drawing up of system requirements and system enhancement documents ;
  • The development of training material and end-user guides;
  • The liaison and meeting with 3rd parties;
  • The preparation of progress service reports.


The selected candidate must:

  • Be in possession of a recognised qualification in an ICT related degree (MQF Level 6);
  • Have a minimum of three (3) years’ experience providing IT application related support;
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Must be willing to work on a shift basis (day only), should the need arise;
  • Be able to use IT Office automation tools;
  • Be eager to learn new technologies;
  • Be able to communicate fluently in English;
  • Have a valid license and own transportation.

Bonus Skills/Certifications

In addition to the above one or more of the following skills/certifications will give you a better chance of landing the job:

  • Familiarity with ticketing solutions;
  • Familiarity with SQL concepts;
  • Familiarity with Server Operating System;
  • Familiarity with data interchange systems.
Interested candidates may apply for this position by sending their CV along with a covering letter and a scanned copy of the qualification certificates to, by not later than the indicated application closing date. Candidates should indicate the call reference ISL-19-002 within the email Subject.