• 90, TRIQ SAN ALWIGI, MSIDA, MALTA
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IT Support Officer

Healthcare Logistics Ltd. is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other protected status.

Duties and Responsibilities

The selected candidate/s will be primarily responsible for:

  • The provision of helpdesk support (1st and 2nd Line Support) to diagnose and resolve incidents;
  • The logging, escalation and resolution of reported incidents to meet the prescribed service levels in accordance with defined operational processes;
  • The development of end-user guides;
  • The development of User Acceptance Test Plans;
  • The provision of assistance in new system configuration and implementation where necessary.

Requirements

The selected candidate must:

  • Be In possession of a recognised qualification in ICT (Minimum: MQF Level 5);
  • Have a minimum of two (2) years’ experience providing IT application related support;
  • Have the ability to think logically, communicate effectively and possess excellent listening skills;
  • Be able to use IT Office automation tools;
  • Be eager to learn new technologies;
  • Be able to communicate fluently in English;

Bonus Skills / Qualifications

In addition to the above one or more of the following skills/certifications will give you a better chance of landing the job:

  • Familiarity with ticketing solutions;
  • Familiarity with Server Operating Systems.
  • Be willing to work on a shift basis (day only), should the need arise;
  • Have a valid license and own transportation.

Benefits

Why you will like us:

  • We are a growing multicultural team who love a challenge and need your help to spread our wings further.
  • We offer a hybrid workplace environment, whereby the team members switch between working in the office and remotely.
  • We adopt a family friendly working environment, care for your personal well-being and foster a healthy work-life balance culture.
  • We encourage a continuous professional development approach and thus offer access to an e-learning platform giving you access to technology-based courses.
  • We will provide you with the necessary equipment and fully expensed mobile communication to undertake the assigned duties.
  • We will be inviting you to our company events and activities throughout the year.
  • We offer a competitive salary based on experience along with a performance-based bonus, which we are happy to discuss with in person.

Interested candidates may apply for this position by sending their CV along with a covering letter to ca*****@hl******.com , by not later than the indicated application closing date. Candidates should indicate the job reference within the email subject.

Kindly note that applicants should be already residing in Malta with a valid residence permit.

Job Reference

  • ISO-23-002

Position Type

  • Full-Time

Application Closing Date

  • 17 November 2023